Return And Refund Policy
At [https://velle.shop/], we are committed to providing our customers with the highest level of satisfaction. If for any reason you are not satisfied with your purchase, we are here to help.
Return Policy
We accept returns on all products within 30 days of purchase, as long as they are in their original condition and packaging. To initiate a return, please contact us at [support@velle.shop] to receive a return authorization number.
Refund Policy
Once we receive your returned product, we will inspect it to ensure that it is in its original condition. If it meets our criteria, we will process a refund to the original payment method within 7 business days
For purchases made with a credit card, the refund will be credited to the same card used for the purchase. If the original payment method is no longer available, a check will be mailed to the billing address on file.
Exchanges
If you would like to exchange your product for a different one, please contact us at [support@velle.shop]. We will assist you with the exchange process and ensure that you receive the product you desire.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Your Contact Email]. We will provide you with instructions on how to return the product and process a replacement or refund as appropriate.
Do you accept returns from the United States?
- Yes, I accept returns
How can customers return your products?
- In-store
- By mail
How will customers get the return label?
- For defective products
- Download/print
2. For customer remorse
- In the box
How many days do customers have to return a product?
- 30 Days
How can customers return products conditions that allow?
- New
What is the restocking fee?
- No restocking fee
How much will customers pay for return shipping?
- For defective products
- No cost
2. For customer remorse
- No cost
Shipping Costs
Return shipping costs are the responsibility of the customer, except in the case of damaged or defective products.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at [Velle Store]. We are always here to assist you and ensure that you are completely satisfied with your purchase from [Velle Store.